NexGen™ SOLUTIONS
NexGen™ SOLUTIONS
Retention programs are an essential part of any automotive dealership’s growth strategy. They will help your dealership to retain customers and build long-term relationships with them. By doing so, your dealership can increase customer loyalty, which in turn leads to repeat business and referrals.
Some of the strategies N2 Plus can help you implement include encouraging regular maintenance appointments, sending non-business messages to your client list, over-responding to poor customer service experiences, curating your dealership’s reputation, selling a car with a service package, rewarding your most profitable customers by creating a VIP program, creating a customer referral program, and utilizing customer relationship management .
Review the programs we have to offer. If you have any questions, please call us at (844) 450-4606 or CONTACT US here.
NexGen™ PERFORM CARELINK
- Presents the service recommendation
- Explains the need and benefit to the customer
- Connects the customer to the next step
- Makes the maintenance conversation easier to start
NexGen™ ENGAGE
- Increase first service visits
- Improve customer retention
- Grow service revenue
- Personally introduce your service team
NexGen™ CONNECT MOBILE APP
- Increase customer loyalty
- Increase gross profits
- Increase warranty recall compliance
- Improve CSI scores
NexGen™ IGNITE
- Turn every sale into a relationship
- Drive repeat business
- Increase RO totals
- Protect today’s sale with handoffs that convert
NexGen™ ADVISE
- Establish professional service lane sales process
- Increase sales of service maintenance
- Tools & training for service advisors to succeed
- Maximize sales, profit, customer retention, & CSI
NexGen™ Approve
- Customer Warranty program
- 12% to 20% Service Retention lift
- $0 Upfront Dealer Fees or added labor costs
- Warranty Claims paid by A-Rated administrator
- Advisor-light, no selling, explain benefits post repair
NexGen™ BOOST
- Increase gross profits
- Improve CSI scores
- Increase customer retention
- Provide a safer, smoother drive
NexGen™ TECHNICIAN RETENTION
- Technician resignation is the last signal
- See your risk level immediately with our assessment
- Identify your three highest-risk issues
- Get a clear next step – without pulling a DMS report