NexGen™ CUSTOMER CONNECTIONS
NexGen™ CUSTOMER CONNECTIONS
Turn Every Sale Into a Service Relationship
The Customer Connection Kit bridges sales ⟶ service to day one, driving first visits, repeat business, and lifetime value. It turns a simple handoff into an opportunity to connect customers with the people and programs that keep them coming back.
The Cost of a Weak Handoff
Customers leave excited about the car, but without a connection to your service team. Missed introductions mean missed first visits, and retention drops from day one. Common issues include no service team introduction, no clear first-visit booking, and no reinforcement of dealership value.
Customers leave excited about the car, but without a connection to your service team. Missed introductions mean missed first visits, and retention drops from day one. Common issues include no service team introduction, no clear first-visit booking, and no reinforcement of dealership value.
Meet, Welcome, and Win the First Visit
Our Kit creates a personal bridge — names, faces, and an easy next step, so “Where do I go?” becomes “see you soon.” It includes a Welcome Letter from the Service Manager, “Why Service With Us?” information card, first-visit incentive, and app QR for one-touch connections.
Our Kit creates a personal bridge — names, faces, and an easy next step, so “Where do I go?” becomes “see you soon.” It includes a Welcome Letter from the Service Manager, “Why Service With Us?” information card, first-visit incentive, and app QR for one-touch connections.
Meet, Welcome, and Win the First Visit
Our Kit creates a personal bridge — names, faces, and an easy next step, so “Where do I go?” becomes “see you soon.” It includes a Welcome Letter from the Service Manager, “Why Service With Us?” information card, first-visit incentive, and app QR for one-touch connections.
Our Kit creates a personal bridge — names, faces, and an easy next step, so “Where do I go?” becomes “see you soon.” It includes a Welcome Letter from the Service Manager, “Why Service With Us?” information card, first-visit incentive, and app QR for one-touch connections.
FROM FIRST VISIT TO LIFETIME VALUE
Each kept first service compounds into repeat maintenance, higher RO totals, trade-in opportunities, and referrals. Protect today’s sale—and tomorrow’s revenue—with a handoff that converts.
ESTIMATE THE IMPACT
Adjust the inputs to model annual revenue from additional first service appointment your Kit captures.
(Formula: visits x ARO x margin x months. Edit to match your numbers.
(Formula: visits x ARO x margin x months. Edit to match your numbers.
Frequently Asked Questions
At delivery — before keys change hands, so the service relationship starts on day one.
Sales introduces, Service closes the loop.
Book the first visit before the customer leaves.
Measure first-service kept, second-vehicle captures, and app activations.
Ready to Bridge Sales ⟶ Service?
Put the Customer Connection Kit into each delivery and watch first service kept climb. Contact N2 Plus o learn how to integrate it into your sales-to-service strategy and strengthen your retention pipeline.