YOU’RE LOSING 20–30% OF CUSTOMERS...

BECAUSE THE HANDOFF IS BROKEN.

We fix the handoff within the first 24 hours.

Then we keep them coming back for life.

NexGen is the only platform that plugs the leaks between sales and service, engages customers within hours of their visit, and keeps them on track for their next appointment — automatically.

WHAT YOU SEE

• Missed Appointments
• No Second RO
• Lost Response Rates
• Early Defection

WHAT YOU DON’T SEE

• Lost Revenue
• Declining CSI
• Shrinking Loyalty
• Eroding Retention

Hi John,

I’m Mike, your Service Director at ABC Motors.

I wanted to personally thank you for your recent visit, and share how we make it easy for you to stay on top of your vehicle’s maintenance — without the hassle.

NexGen delivers personalized video and messaging from your Service Director within 24 hours of the customer’s visit — turning a one-time appointment into an ongoing relationship.

HOW IT WORKS

We connect the dots between sales and service — automatically, behind the scenes.

Step 1

We capture your customers at the point of sale and first service visit.

NexGen plugs into your DMS/CRM and identifies customers within hours of their purchase or initial service event — no extra work for your team.

Step 2

We deliver a personal video welcome from your Service Director.

Every new customer receives a timely, personalized video that sets expectations, builds trust, and invites them to schedule their next visit.

Step 3

We track, remind, and re-engage — so your bays stay full.

Automated follow-up sequences keep customers on schedule, recover no-shows, and bring lost customers back into the fold.

See your numbers within the first 30 days.

During your pilot, we’ll monitor the metrics that matter most: appointment conversion, second RO, and customer response rates.

APPOINTMENT CONVERSION

12.4%

Average uplift

SECOND RO RATE

28.8%

Customers returning

RESPONSE RATE

64.3%

Average engagement

We’ll provide clear reporting so you can see the ROI before you commit to a longer-term engagement.

No long-term contract required · Easy setup · White-glove onboarding

30-DAY PILOT

$1,000 / month

Full access to NexGen platform
Personalized video setup and templates
Integration with your existing DMS/CRM
Onboarding and training for your team

Your first 30 days to fix the handoff.

Don’t lose another customer in the first 24 hours.

Let NexGen stop the leaks between sales and service — and turn one-time visitors into lifetime customers.

$1,000 / Month

30-Day Pilot · No Long-Term Commitment